Getting no response for Enterprise Support inquiry


I’ve been attempting to get my company set up with enterprise support for HDF5. The official process as far as I know is to begin by sending an inquiry on the following page:
I’ve done that multiple times over the past months, without any responses

Apologies for asking a non-technical question in this forum, but can someone here point me in the right direction?

Best regards,

Siebren, how are you? We are experiencing difficulties with our setup. Please accept my apologies for the inconvenience, and send an email to

Best regards,

Hi Gerd,

Thanks for your quick response.
Just in case my emails are accidentally being filtered/other issues are still present, this message is to let you know I’ve sent an email to that address.

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